Support Portal

Billing & Account 7

• How does the Two Tier referral structure work?
• How do I submit a feature request?
• What is the refund policy?
• How do I cancel my Social Prospector subscription?
• How Does Social Prospector Affiliate Program Work?

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Social Prospector FB 8

• Sign-in fails, or Social Prospector FB says your session expired
• A scan will not start, or sits there spinning
• Account temporarily blocked from performing actions
• Facebook Friend List Is Not Loading?
• Integrating HTTP Poxy Strings

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Social Prospector IG 3

• Connecting your Instagram account for the first time
• Instagram logged your session out during a run
• Proxy problems: cannot connect, or blocked by firewall